Contact

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Frequently Asked Questions

Where can I see the pieces in person?

We don't sell in physical stores. If you need to see fabrics or would like to schedule a personalized appointment, please write to us. We'd be happy to assist you.

Do you offer personalized attention?

Yes. If you have questions, are looking for advice, or would like to order something special, you can email us or use the chat.
We'll get back to you as soon as possible. We work closely together, taking care of every detail.

¿Con qué materiales trabajáis?

Trabajamos con tejidos naturales o de origen natural, principalmente sedas italianas de altísima calidad, provenientes de la zona del Lago di Como. Cada estampado nace de una acuarela pintada a mano por Ana Cristina, lo que aporta carácter, textura y alma a cada pieza.

How to know what size to choose?

We recommend taking your measurements with a flexible tape measure and comparing them with this guide:

Size guide

If you have any questions, please write to us. We'll be happy to help you choose the perfect size for you.

Where are the parts manufactured?

All our pieces are made in Madrid , one by one, in local workshops and under the direct supervision of Ana Cristina.

How many units are there per design?

Each design and print combination is made in a very limited edition: only 21 pieces .
This way we ensure that each piece is truly special and exclusive.

¿Qué recibo con mi pieza?

Las prendas de vestir incluyen un certificado físico de edición limitada dentro del packaging, con el número exacto que te corresponde (por ejemplo, "7 de 21"). Es la prueba de que esa combinación de diseño y estampado no volverá a repetirse.

How should I care for silk pieces?

Silk is a very soft and durable natural material. To keep it in perfect condition:

  • Iron it with steam at a low temperature (max. 110°C).
  • Wash them by hand with cold water and mild soap, or take them to a dry cleaner.
  • Dry them in the shade, without twisting.
  • Avoid rubbing against rough or sharp surfaces.

Can I order a custom watercolor?

Yes. Write to us at info@anacristinapd.com telling us your idea. We'd love to help you bring it to life.

Can I place an order as a gift?

Yes. We wrap each gift with special care so that the experience is special from the very first moment.
You can add:

  • An A5 watercolor print for €12 , ideal for framing and adding a handwritten note on the back.

Just select these options when making your purchase. If you prefer, we can also ship it directly to the recipient.

¿Qué es el Atelier en Casa?

Te permite ver cómo te queda el diseño que elijas antes de encargarlo con tu estampado preferido, probando y viendo el color antes de personalizar tu pieza.

  • Compras la Pieza de Prueba y recibes una muestra del diseño en un tejido azul liso, en tu talla.
  • Junto con el diseño, recibes en casa dos muestras de los estampados que hayas elegido, para decidir cuál prefieres para tu pieza personalizada.
  • Tienes 7 días para probarlo en casa; pasado ese plazo, se recoge la pieza y el estampado que hayas decidido no usar.
  • Si decides encargar tu pieza, el importe íntegro de la Pieza de Prueba se descuenta del precio final.

¿Y si no hago el pedido final después de probar el Atelier en Casa?

No hay ningún compromiso de compra. Cuando recibamos la Pieza de Prueba de vuelta, te reembolsamos íntegramente el importe abonado por ella. Los gastos de envío y recogida no son reembolsables.

When will an out-of-stock product be available again?

Each design and print combination is produced in a limited edition of a maximum of 21 pieces .

  • If the piece appears as pre-order , it means that it can still be ordered.
  • If it appears as unavailable , it's because we've reached the limit and it won't be produced again. We value exclusivity.

If a piece you liked is no longer available, we encourage you to choose another print and write to us. We can always help you find an alternative that suits you.

What are the delivery times?

We offer two types of shipping:

  • Standard Shipping: 3 to 10 business days.
  • Express shipping: 1 to 4 business days (may vary in islands or remote areas).

The delivery time is calculated from the date the order has been shipped. We will send you a confirmation email with the tracking link.

Can I track my order?

Yes. Once submitted, you'll receive an email with the tracking link.

What is the return policy?

You have 15 calendar days from receipt of your order to request a return.
Pieces must be unused, in their original condition, with tags and accessories included.
Returns on custom-made or pre-order items are not accepted.

Who covers the return costs?

  • Within the EU: the customer bears the return costs.
  • Outside the EU: the customer covers shipping and customs costs.
    We do not accept returns with outstanding charges.

How do I request a refund?

Write to us at info@anacristinapd.com with your order number and we'll explain how to proceed.